At crash game To protect your data Our Firm Commitment

Introduction

Welcome to crash game's Privacy Policy. crash game is a trusted online gaming platform in Bangladesh, and we take every user's privacy seriously. This policy explains how crash game collects your personal data, the purposes for which it is used, and how it is kept secure.

By accessing or using crash game, you agree to this privacy policy. If you disagree with any part of this policy, please refrain from using crash game's services.

• This policy applies to the crash game website, mobile app, and all related services.
• Crash game may update this policy at any time — the latest version will always be available on this page.
• For significant policy changes, crash game will send a notification to your registered email.

What Data We Collect

Crash game only collects the data needed to provide you with the best possible service. We never collect unnecessary or excessive personal information.

• Crash game never stores your password or full payment card number.
• We do not collect personal health information, religious beliefs, or political opinions.
• You can ask crash game to limit the collection of your data at any time.

How Your Data Is Used

Crash game uses collected data solely for specific, legitimate, and transparent purposes. Your information will never be used for unrelated purposes.

• Account management: To create your account, log in, and manage it securely on crash game.
• Identity Verification: As part of the KYC process to verify age and prevent fraud and money laundering.
• Payment Processing: To securely process deposits and withdrawals via bKash, Nagad, or Rocket.
• Customer Support: To resolve your issues and provide the right support for any complaints.
• Responsible Gaming: To identify signs of excessive gaming and provide timely support.
• Platform Development: To continuously improve crash game's service quality and overall user experience.
• Security Monitoring: To protect the platform from unauthorized access and cyber attacks.

Who Your Data Is Shared With

Crash game may share information with third parties only in very limited circumstances and for specific reasons. In every case, your privacy remains our top priority.

• Payment Providers: With mobile banking services such as bKash, Nagad, or Rocket — solely to process transactions.
• Licensing Authority: To meet legal obligations to the regulatory authority that licenses crash game.
• Law enforcement: To the relevant authorities upon receipt of a court order or valid legal directive.
• Technology Partners: Service providers that help operate crash game's infrastructure — all under strict confidentiality agreements.

Cookie Policy

Crash game uses cookies on its website — but only where necessary and with full transparency. Cookies are small data files stored in your browser that help improve site functionality.

• Essential cookies: To maintain login sessions and security — crash game cannot function without these.
• Functional Cookies: To remember your language preference and game settings — making your experience smoother.
• Analytics Cookies: To understand which parts of the website are most used — completely anonymously.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of crash game to stop working.

Data Security Measures

Crash game follows industry-standard technology and practices to protect your data. Our security team monitors the platform around the clock, 24 hours a day.

• All stored data is protected using 256-bit AES encryption.
• Data transmission is secured using TLS 1.3 protocol.
• Regular third-party security audits are conducted.
• Two-factor authentication (2FA) is available for all accounts.
• Account protection is automatically activated when a suspicious login is detected.
• Crash game's servers are geographically distributed and equipped with full backup systems.

Your Rights

Every registered user on crash game has the following rights over their personal data:

• Right to Access: You have the right to request a copy of the information crash game holds about you.
• Right to Correction: You can request a correction if any of your information is inaccurate.
• Right to Deletion: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that processing of your data be restricted for specific purposes.
• Right to Data Portability: You may request a copy of your data in a commonly used format.
• Right to object: You can object to your data being used for specific purposes.

Protection of Minors

Crash game is intended exclusively for individuals aged 18 and above. We never knowingly collect personal data from minors.

• Crash game verifies age at registration and denies access to anyone under 18.
• If crash game believes any minor's data has been collected by mistake, it will be deleted immediately.
• If a parent or guardian believes their child is using crash game, please contact support immediately.

Data Retention Period

Crash game does not retain any data longer than necessary. Each category of data has a defined retention period.

• Account information: For the duration of active account use and 5 years after closure (as required by law).
• Transaction History: 7 years from the date of the last transaction (in compliance with financial regulations).
• Log & Activity Data: Up to 12 months.
• Cookie Data: Session cookies are deleted when the browser is closed; all others last up to 1 year.

Policy Updates

Crash game may update this privacy policy when necessary. The latest version will be published on this page, and the "Last Updated" date at the top will reflect any changes.

• For significant changes, crash game will send advance notice to your registered email.
• Continued use of crash game after any changes indicates your acceptance of the updated policy.
• An archive of previous versions can be requested through crash game support.

Contact Us

For any questions or concerns about the Privacy Policy, or to exercise your rights, please contact the crash game data protection team.

• Please clearly include your registered email address and a description of your request.
• Crash game may request additional information for identity verification purposes.
• Crash game assists you in exercising your rights free of charge.